Data Privacy and Security Policy

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Your Client's Data Privacy and
Security is Our Priority

Aptivio's Privacy Policy

This Privacy Policy (“Policy”) describes the manner in which Aptivio handles personal information collected from individuals (“you” or “users”) by Aptivio through its website ( or in connection with Aptivio’s delivery of services to its customers through Aptivio. In this Policy, the term “personal information” refers to information relating to an identified or identifiable natural person.

Our website includes links to other websites whose privacy practices may differ from those of Aptivio. Please refer to the privacy policies of any linked third-party website to learn how the operators of those websites collect and use information that is gathered through those websites. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

How to Access and Control Your Personal Data

Reviewing, Correcting, and Removing Your Personal Information

You have the following data protection rights:

- You can request access, correction, updates, or deletion of your personal information.

- You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information.

- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

- You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland, and certain non-European countries (including the U.S. and Canada) are available at

To exercise any of these rights, please contact us at or by mail to Aptivio, Inc., 530 Fifth Ave, New York, NY 10036 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within 30 days and notify you of the action we have taken.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at

Information Related to Data Collected for Our Clients

Service Provider Collection and Use
Aptivio collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.

We collect information for our clients; if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. If you are a client and would like to update your account, please contact us at We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our clients.

Access to Data Controlled by our Clients
Aptivio acknowledges that you have the right to access your personal information. Aptivio has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Aptivio’s client (the Data Controller). If the client requests Aptivio to remove the data, we will respond to their request within 30 business days.

Data Retention
Aptivio will retain personal data we process on behalf of our clients for as long as needed to provide services to our clients, subject to any limitations imposed by our agreements with those clients. Aptivio will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Collected from You and Used by Aptivio

Aptivio will notify you about the purposes for which it collects and uses information about you, how to contact Aptivio with inquiries or complaints, the types of third parties to whom it discloses personal information, and the choices and means the organization offers individuals for limiting its disclosure. This notice will be provided by this Policy, which is available from Aptivio’s homepage so that you may review it before you disclose personal information to Aptivio.

Aptivio provides you with the right to opt-out whether your personal information is disclosed to a third party or used for a purpose that is incompatible with the purpose for which it was originally collected or subsequently authorized by you. This Policy clearly describes the ways that Aptivio uses and discloses your personal information. If you wish to opt-out at any time, you may do so by contacting us at If you no longer wish to receive newsletters or other promotional email communications from us, you may also follow the unsubscribe instructions contained in each of the emails you receive.

Personal Information Gathered
The Aptivio website has various features which allow those interested in Aptivio and its services to obtain more information about Aptivio. Aptivio asks those requesting information about Aptivio to provide Aptivio with certain personal contact information that Aptivio may use to follow up with those interested in its services. The information Aptivio may collect through the Aptivio service includes but is not limited to first and last name, company or organization, title or position within the company or organization, phone number, and email address. Aptivio stores this information and uses this information to respond to requests for information regarding our services and provide support to its customers as well as for Aptivio’s own marketing purposes. Aptivio’s use of personal information may include developing aggregated data that (once aggregated) no longer constitutes personal information.

Refer a Customer
If you choose to use our referral service to tell an individual about our service, we will ask you for that individual’s name, company name, and email address. AptivIO stores this information for the sole purpose of encouraging your referral to evaluate our service and tracking the success of our referral program. Those individuals may contact us at to request that we remove their information from our database.

Tracking Technologies
Aptivio and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, and site functionality.

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may elect to turn off cookies or use your browser’s privacy settings to mask your identity, or you may opt-out by clicking here (or here if located in the EU). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Onward Transfer
Aptivio does not disclose personal information submitted to Aptivio to any third party, except as follows and as otherwise outlined in this Policy:

Aptivio may disclose personal information to subcontractors engaged by Aptivio to perform services on its behalf and to any other third party such as fulfillment houses that send marketing information on Aptivio's behalf, an email service provider to send out emails on our behalf. We use live chat software to assist you if you have questions while using our site or when requesting additional information about our services. Any subcontractors to whom personal information is disclosed are subject to written agreements of confidentiality. We do not sell your personal information to third parties. These companies are authorized to use your personal information only as necessary to provide these services to us. Any subcontractor that receives any personal information of individuals resident in the EU is either itself subject to EU data privacy law, subscribes to the Safe Harbor Principles or another adequacy finding, or has entered into a written agreement with Aptivio requiring that such third party provide at least the same level of privacy protection as the Safe Harbor standards. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our clients.

Aptivio reserves the right to disclose personal information to third parties as part of co-marketing efforts, for example, Aptivio may share the names of registrants with the co-host of a jointly produced educational webinar. If Individual wishes to opt-out of such co-marketing efforts, he/she may request such removal from

- Aptivio reserves the right to disclose personal information if required by law enforcement authorities, subpoena or other court order, or other governmental authority, and (to the extent permitted by law and the Safe Harbor principles) to the extent necessary to protect the legal rights and personal safety of Aptivio and its employees and agents.

-In certain situations, Aptivio may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If Aptivio is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be disclosed to the successor or acquirer of Aptivio’s business. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Aptivio maintains reasonable precautions designed to ensure the security of personal information covered by this Policy, and to protect such personal information from loss, misuse, or unauthorized access, alteration, destruction, or disclosure. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). Aptivio has a written data security policy that describes the policies and procedures by which data security is to be maintained. Although Aptivio makes every effort to ensure the security of its customer information, no data transmission over the Internet can be guaranteed to be 100% secure. If you have any questions about security on our website, you can contact us at

Data Integrity
Aptivio takes reasonable steps to ensure that the personal information it collects is reliable for its intended use, accurate, complete, and current. Aptivio does not use personal information in ways that are incompatible with the purposes for which the information was disclosed.

User Access to Personal Information
Upon request, Aptivio will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at

Aptivio allows you access to personal information held about you and allows you to correct, amend, or delete information that is inaccurate or if you no longer desire our service subject to contractual commitments you may have entered into with Aptivio, except where the burden or expense of providing access would be disproportionate to the risks to your privacy. If you have submitted personal information to Aptivio, and you wish to obtain access to such information in order to review, amend, or delete that information, you should contact Aptivio by emailing us at Aptivio reserves the right to confirm your identity before providing access. We will respond to your request for access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services or to comply with the restrictions of separate agreements, we may have signed with you. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

General Provisions

Single Sign-On
You can log in to our site using sign-in services such as an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

Social Media Features
Our website includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name and photo. If you wish to update or delete your testimonial, you can contact us at

Public Forums
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request the removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Enforcement of This Policy
If you have a question, comment, or complaint about this Policy or enforcement of this Policy, please address your concern to Aptivio at or by mail to Aptivio, Inc., 530 Fifth Ave, New York, NY 10036, USA, Attention: Privacy. Aptivio will investigate your concerns promptly and will respond to your correspondence within thirty days after we receive it. Aptivio will provide you with a clear explanation of any decisions made with respect to your request.

Aptivio conducts an annual self-assessment to verify that this Policy is accurate, comprehensive, prominently displayed, completely implemented, and accessible, and to confirm that employee training and appropriate compliance procedures are in place.

Changes to This Policy
Changes to this Policy will be posted in this section. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. This way you will always have a clear understanding of what information is collected online and offline, how it is used, and the choices you have. Your personal information will only be used in accordance with the version of the Policy that is in place at the time that you provided your information, unless you provide your consent to do otherwise. We encourage you to periodically review this page for the latest information on our privacy practices.